Frequently asked questions
ORDER
How can I return or exchange a product?
You can request a return or exchange within 14 days of receiving your order. Products must be unused and in their original packaging.
Please contact our support team at customer@aeluriformula.com for assistance.
Can I track my order?
Yes. Once your order has shipped, you will receive a tracking number by email to monitor your delivery status.
SHIPPING
How long does shipping take?
We process orders within 1–2 business days.
Standard shipping usually takes 5–10 business days depending on your location. International delivery times may vary.
Do you ship internationally?
Yes. We ship worldwide, and shipping costs are calculated at checkout based on your delivery address.